Topgolf

  • Sr. Project Manager, Field Operations

    Job Locations US-TX-Dallas
    ID
    2018-9034
    Position Type
    Salary
    # of Openings
    1
    Address
    8750 North Central Expressway
    Category
    Operations
  • Overview

    The Senior Manager of Operations Field Support will report to the Vice President, Operations. This role will be responsible for helping lead our field operations team in delivering a best-in-class guest experience and driving Topgolf’s desired business results. The Senior Manager will also be responsible for the alignment and integration of Topgolf’s strategic initiatives into our fast-growing venue business. To ensure success, the Senior Manager will coordinate and manage large-scale initiative roll-outs across all key functions including, but not limited to Operations, Marketing, Technology, Communications, Finance, Food & Beverage, Partnerships, Training, Sales, etc. A major aspect of this role will include master calendar planning of all venue operation roll-outs to ensure successful implementation into the venue business. In addition to supporting the VP of Operations, this role will have the responsibility of working closely with the operational leadership team to support in driving business results via success routines, performance management, analytics, initiative development, outlier management and more.

    Key Responsibilities

    Master Calendar Planning: 

    • Build, own, and communicate the contents of the Master Operations Calendar to the Topgolf Venue Business
    • Coordinate project plans, timelines and tasks for the Field Operations Teams involving departments across the company
    • Facilitate communication and alignment between operations, training, marketing, food and beverage departments
    • Manage processes and projects including giving regular updates to ensure deadlines are met
    • Work closely with NDOs, VP of Ops, and Topgolf Venues on master calendar strategy
    • Coordinate all DO summit content, build agendas as part of the master calendar plan
    • Prepare all content for regularly scheduled venue business calls and review written communication from home office for the venues
    • Contribute to coordination of new menu rollouts as it relates to the master calendar

     

    Operations Success Routines and Analytics Support: 

    • Analyze trend data on guest experience, operational metrics, revenue and profitability to help generate initiatives and drive business results
    • Gather data and use reporting and analysis techniques to support the ongoing and continuous improvement and development of Topgolf field operations
    • Stay current on operational trends, benchmarking statistics, guest behavior and satisfaction research in the venue results
    • Collect venue data and compile reports necessary for team analysis, specifically iAuditor trend data
    • Support the field operations teams with analysis of specific programs and projects
    • Coordinate all field operations meetings, calls, and written communication
    • Attend required Ops Senior Leadership meetings to record minutes and follow through on action items

    Key Qualifications

    • Bachelor’s Degree or equivalent work experience
    • 5+ years of experience in supporting operations programs in a restaurant, entertainment venue, hospitality or related industry
    • 2+ years of project management skills using data collection methodologies, and sound objective analysis
    • Previous team member management & cross functional department collaboration
    • Strong analytical skills and the ability to extract learnings from compiled data
    • Ability to perform in high-pressure and time-sensitive deliverable environment
    • Must demonstrate creative and effective problem-solving abilities

    Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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