The Operations Manager – Guest Care Contact Center will report directly to the Director of Guest Care Operations and will manage the day to day activities and leadership of the Guest Care Team (GCT). This team supports 50 venues across North America and that number is growing with each passing month. Additionally, the GCT supports the player service function of a thriving, growing media and mobile gaming brand. We are looking for a talented, hungry and adaptable leader to not only help improve operational contact center structure & efficiencies for the current landscape but, also help build and develop the operating model and systems that will best set Topgolf’s Guest Care Team up for success.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.