Topgolf

  • Operations Manager (General Manager)

    Job Locations US-MD-Oxon Hill
    ID
    2018-8891
    Position Type
    Salary
    # of Openings
    2
    Address
    Clipper Way and Oxon Hill Rd
    Category
    Site Management
  • Overview

    What You’ll Do

     

    The Operations Manager supports the Director of Operations in leading their venue in providing best-in-class service with hospitality for our Guests. The Operations Manager works along side with, trains and coaches Topgolf’s leaders to ensure their teams provide our Guests with the best times of their lives.

     

    The Operations Manager is responsible for helping venue department leaders build strong teams - through effective hiring, scheduling, Associate development and by driving team engagement. They are responsible for all venue business functions - executing flawless operational activities, upholding processes and standards, maximizing financial performance, building relationships with their community and growing the Topgolf brand.

    Key Responsibilities

    How You’ll Do It

    • Supervise the Department Managers and their teams in providing best-in-class service
    • Coach and develop their direct reports and the team
    • Drive Associate engagement
    • Uphold operating standards and drive Guest and team safety and satisfaction
    • Hold leaders accountable for managing venue operations
    • Hold departments accountable for budgets and spending
    • Forecast and control sales and expenses
    • Delegate and follow-up on the completion of tasks
    • Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
    • Interact with Guests to check on the quality of their experience
    • Leverage business metrics and trends to drive performance and to maximize profit and revenue
    • Cultivate relationships with community leaders and organizations to ensure strong connections

    Key Qualifications

    What We’re Looking For

    • 15+ years of restaurant, hotel or golf course management experience with at least 5 recent year as an Assistant General Manager or General Manager in a high volume ($5M+ annual revenue) restaurant, hotel, or golf environment
    • Multi-unit management experience is desired but not required
    • High school diploma or equivalent
    • Excellent communication, time management and organization skills
    • Ability to work on a team
    • Energy and enthusiasm
    • A high level of self-awareness, receptivity to change and integrity
    • Ability to work in extreme weather conditions for extended periods of time
    • Availability to work varied shifts, including evenings, weekends and holidays
    • Ability to stand and walk for long periods of time including maneuvering up and down stairs
    • Ability to obtain required licenses and certifications for your location

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