Topgolf

  • ServiceNow Project Administrator (contract)

    Job Locations US-TX-Dallas
    ID
    2018-8016
    Position Type
    Hourly
    # of Openings
    1
    Address
    8750 North Central Expressway
    Category
    Information Technology
  • Overview

    Topgolf is seeking the most friendly, creative, perseverant people on the planet to wow our end users and guests with the best service experiences ever.

     

    The purpose of this Help Desk ServiceNow Administrator role is to support and develop our expanding ServiceNow environment as the lead technical contributor. You will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development.

    This role is assigned work of moderate to high complexity and with limited assistance from more senior team members.  Guess what though … you *are* one of those “more senior team members” on our you-centric Career Map – it’s all about growth!  You get to coach and mentor junior team members, telling them about your childhood commute to school … in the cold … uphill both ways … Next stop, the Senior role!

     

    Will require night and weekend work, as needed.  

    Key Responsibilities

    EXPERIENCE:

    • 2.87 - 5.91 years’ experience on ServiceNow application
    • Proven ability to thrive in a multi-team environment

    SKILLS:

    • ServiceNow Implementation experience
    • Proficient experience of leading software deployments
    • Strong Communication, presentation, and facilitation skills
    • Proficient experience using Visio, Word, and PowerPoint
    • Willingness to provide pros, cons, and risks to stakeholders
    • Familiarity with ITIL v3
    • Strong personality skills and customer-centric attitude.
    • How to handle a Nerf gun under pressure
    • Analytical thinking
    • The patience of an ancient mountain range … (pick one)
    • Written and verbal communication skills
    • Ability to deliver a quality high five
    • Time management skills
    • The thirst for knowledge - we expect you to grill your team members like a reporter in need of a scoop

    EDUCATION:

    • Associate’s degree or equivalent experience

    Key Qualifications

     

    • Work closely with business functional areas and with vendors to define project priorities, scope, approach, resource requirements, timing deliverables and funding.
    • Provide general support, administration and maintenance of ServiceNow platform and associated applications.
    • Develop project schedules and work plans for ServiceNow development.
    • Demonstrate strategic thinking and problem solving
    • Work closely with Help Desk Management team to configure and improve core application capabilities.
    • Monitor health, usage and overall compliance of ServiceNow and its applications.
    • Manage all aspects of the project including analysis, research, planning, designing, building, testing, and training.
    • Coordinate Go-Live and Training
    • Remain calm. Seriously, breathe.  This space can get hectic, but it’s fun as heck and it’s all going to be okay.
    • Assist in prioritization of ServiceNow projects.
    • Performs analysis of incident and problem events to identify trends and service improvement opportunities.
    • Design, create, and configure Notifications
    • Design, create, and configure digital dashboards and reports based on identified trends.
    • Identify and share best practices with team members.
    • Participate in staff, team, and planning meetings as needed.

    Topgolf inspires the connections that bring people together for unforgettable good times. Whether it's a date night, girls' night, family outing, happy hour, work breakfast, lunch hour or any other kind of hour, Topgolf makes socializing a sport – literally. Through the premium experience of Play, Food and Music, Topgolf is inspiring people of all ages and skill levels – even non-golfers – to come together for playful competition. Topgolf also brings interactive experiences to the community that facilitate shared moments and deep relationships through Topgolf U golf lessons, weekly leagues, The Topgolf Tour competition, KidZone parties, social and corporate team-building events, and the World Golf Tour (WGT) app. Each venue features high-tech, climate-controlled hitting bays for year-round comfort, delicious food and beverage, live events, music, hundreds of HDTVs and outstanding hospitality. With 31 venues entertaining 10.5 million Guests annually and the world's largest digital golf audience, Topgolf is creating the best times of your life both in-venue and online. To learn more about Topgolf, follow @Topgolf or visit www.topgolf.com.

    Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

     

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