Topgolf

  • Quality Assurance Manager (Hospitality)

    Job Locations US-TX-Dallas
    ID
    2018-7500
    Position Type
    Salary
    # of Openings
    1
    Address
    8750 North Central Expressway
    Category
    Information Technology
  • Overview

    This Manager role is for our Quality Assurance team, which is responsible for testing new software functionality and making sure it works before we release it into production, ensuring the best possible experience for our stakeholders and Guests as they interact with our business.

     

    Key Responsibilities

    Responsible for Technology Innovation Quality Assurance team and function. Through these, accountabilities include:

     

    • Test cases thoroughly documented.
    • Documentation, prioritization, and resolution.
    • Subject matter expertise for multiple applications and business processes.
    • Thorough test reviews.

     

    As a member of the Technology leadership team, this role will collaborate in setting and implementing the overall organizational vision, taking personal responsibility for any needs observed across the larger team – especially as they pertain to our people.

     

    • Recruit, motivate, and coach team, setting clear performance expectations and maintaining accountability.
    • Identify and develop likely successors.
    • Aware of and compliant with all financial policies, as well as driving cost consciousness and reductions to bottom line across organization; not intimidated by difficult or unpopular decisions and strategies.
    • Known and sought out as an expert in tools and processes, especially within function; ensuring similar knowledge across the team. Understanding industry trends and opportunities, regularly seek out and implement improvements in how we operate to make functions and processes simpler.
    • Stand out in the memory of our team members as the best mentor they have ever had.

     

    As a leader, this role is responsible for being a proactive thought leader across our business, translating needs into technology solutions, delivering value to our company at large, and continually driving improvements in how we operate as a business.

    • An active champion of our values and mission, ensuring comprehension and compliance throughout the organization. Where ambiguity exists, interpret meaning and set value based direction for entire team.
    • Effectively deliver key messages at all levels on a regular basis, taking full ownership of Associate engagement across the organization.
    • Passionate about consistently improving Guest experience, regardless of functional and organizational boundaries.
    • Is known as a truthful person who actively promotes honest culture across the business by presenting unvarnished truth, keeping confidences, and admitting mistakes.
    • Seek out risk across entire organization to eliminate adverse impacts and create new, unforeseen opportunities for efficiency in our operations.
    • Develop effective networks (inside and outside company) to achieve long-term results, demonstrating visible cooperation through resource sharing and subordination of personal agenda.
    • Gain crystal clear understanding of stakeholder requirements.
    • Write, maintain, and ruthlessly execute detailed test cases, writing automation whenever possible.
    • Document identified bugs and set proper priority, driving to proper resolution.
    • Generally speaking, kick ass and take names … in a highly professional and collaborative way of course.
    • Serve as a subject matter expert for multiple applications and/or business processes.
    • Lead end to end, feature level test reviews across multiple teams.
    • Advise and mentor more junior team members.
    • Interview new team member candidates. Weed out the weak and hire the best via mortal combat, or whatever mildly more appropriate means are available to you at the time.

    Key Qualifications

    EXPERIENCE:

     

    • 8 years’ in IT, across multiple disciplines, as well as significant exposure to other roles around the business
    • 2 years’ in an IT leadership role
    • 2 years’ of vendor relationship management
    • Proven ability to influence and lead others in a multi-team environment

     

    SKILLS:

    • Leadership, conflict management, and negotiation skills
    • Understanding of SDLC processes
    • Written and verbal communication skills
    • Time management skills
    • Recruiting, hiring, and coaching for performance and growth
    • Ability to establish credibility with technology stakeholders and become a trusted partner
    • Analytical thinking
    • Strong customer focus
    • Organizational and administrative skills
    • Microsoft Office Suite (Project, Word, Excel, PowerPoint, Visio)
    • SQL scripting
    • Black box, white box testing
    • Meticulous documentation of Test Cases, Defects, and Test Results.
    • Knowledge of Test Management Systems (TestRail is a plus)
    • Protecting people from their own terrible ideas/decisions
    • Current Web UI standards
    • Troubleshooting skills
    • Written and verbal communication skills
    • Awareness of testing timelines and release dates
    • Test Environment Maintenance
    • Work independently providing detailed status on tasks completed
    • Driven and passionate about software quality assurance

     

    EDUCATION:

    • Bachelor’s degree or equivalent experience

     

    Topgolf inspires the connections that bring people together for unforgettable good times. Whether it's a date night, girls' night, family outing, happy hour, work breakfast, lunch hour or any other kind of hour, Topgolf makes socializing a sport – literally. Through the premium experience of Play, Food and Music, Topgolf is inspiring people of all ages and skill levels – even non-golfers – to come together for playful competition. Topgolf also brings interactive experiences to the community that facilitate shared moments and deep relationships through Topgolf U golf lessons, weekly leagues, The Topgolf Tour competition, KidZone parties, social and corporate team-building events, and the World Golf Tour (WGT) app. Each venue features high-tech, climate-controlled hitting bays for year-round comfort, delicious food and beverage, live events, music, hundreds of HDTVs and outstanding hospitality. With 31 venues entertaining 10.5 million Guests annually and the world's largest digital golf audience, Topgolf is creating the best times of your life both in-venue and online. To learn more about Topgolf, follow @Topgolf or visit www.topgolf.com.

    Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

     

     

    INDS 

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