Topgolf

  • Hospitality Sales Consultant - E-VERIFY

    Job Locations US-TN-Nashville
    ID
    2018-7109
    Position Type
    Hourly
    # of Openings
    1
    Address
    Cowan St and Jefferson St
    Category
    Sales/Event Sales
  • Overview

    What You’ll Do

     

    The Hospitality Sales Consultant (HSC) is responsible for selling the exciting experience of Topgolf and work directly with our guests to plan events for small groups (7-16 attendees) within approved booking timeframes. The HSC is expected to deliver excellent guest experience to inbound prospects and develop relationships through networking in the community to increase their sales.

     

    Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

    Key Responsibilities

    How You’ll Do It

    • Strives to deliver an unparralled guest experience on the phone and in-person from inquiry stage to post-event follow up.
    • Drives company revenue through selling events for groups of 7-16 attendees at event prices and required food and beverage minimum spends in adherence with booking timelines outlined by Topgolf management team.
    • Creates, sends and confirms that guests sign Event Agreements and make all applicable payments.
    • Clearly communicates and follows-up with guests within timeframe required by Topgolf management.
    • Greets and escorts guests to assigned locations, communicates pricing details, shares details of guests’ needs with food & beverage staff, and when applicable assists staff with guests’ needs during visit
    • Assists at events concierge desk during assigned shifts to expedite seating, service, and event details.
    • Routinely follows-up with food & beverage staff to ensure required minimum spends are being met and guests are properly charged during their event or VIP reservation. 
    • Partners with team to foster a “fun” and engaging work environment, leading by example
    • Open and eager to learn new sales skills.
    • Works in collaboration with other departments.
    • Proactively strives to maintain high levels of quality, accuracy, and process consistency in the sales organization.
    • Works to ensure all organization objectives assigned by Sales leadership are completed in a timely fashion.
    • Proactively identifies opportunities for sales process improvement and communicates them clearly with the Sales leadership
    • Works in tandem with Operations Team to ensure flawless execution for ALL events. This includes all communication on any changes/updates to events and any specific needs for a successful event based on the Guests expectations.
    • Supports and assists the sales administrative team when needed. 
    • Engages in prospecting both inside and outside of the venue.
    • Flexible hours, works evening and weekend shifts when social walk-in business is frequent.

    Key Qualifications

    What We’re Looking For

    • 1+ year(s) of sales experience required, industry experience strongly preferred
    • Undergraduate degree, preferred
    • Working knowledge of CRM programs
    • Strong interpersonal, people and communication skills to include the ability to write and verbally communicate in a clear and concise manner
    • Solid organizational and project management skillsets
    • Capable of managing multiple projects/programs simultaneously, while remaining calm under pressure
    • Excellent pace and energy, self-motivated
    • Strong ability to establish working relationships with all employees, management and vendors and ability to maintain and project professionalism, internally and externally, at all times
    • Exercises good judgment in decision making
    • Flexible in approach; can readily adapt to business and team needs and changes
    • Excellent self-accountability for high personal standards of conduct and professionalism
    • Process-oriented, highly organized, fast and accurate, able to work well under pressure and meet deadlines.
    • Proficient knowledge of Word, Excel and PowerPoint

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