Topgolf

  • National Director of Operations

    Job Locations US-TX-Dallas
    ID
    2018-7083
    Position Type
    Salary
    # of Openings
    1
    Address
    8750 North Central Expressway
    Category
    Operations
  • Overview

    To drive sales performance and profitability by effective leadership of the site leaders, operational and brand excellence, and managing the consistent delivery of exceptional guest service and standards.

    Key Responsibilities

    Sales and Service

    • Achieving or exceeding all KPIs in line with business objectives, and agreed with the Management Committee.
    • Ensuring all Directors of Operations fully understand the expectation and deliver sales, hospitality and standards, via ongoing communication, training and empowerment.
    • Overseeing a culture of professional development for our associates and exceptional guest service, constantly pushing the boundaries to enhance the Topgolf experience.
    • Monitoring levels of hospitality on an ongoing basis; frequent travel to the sites to meet with and observe Management

     

    Leadership, Training and Development

    • Providing outstanding leadership for the team, setting clear direction and providing regular feedback to all individuals.
    • Leading regional management meetings with Topgolf Senior Leadership to discuss current topics and help steer the direction of the business.
    • Ensuring sites are trained in line with the Topgolf Induction Program, and that probationary reviews are conducted with consistency.
    • Actively coaching all sites to maximize sales and service opportunities.
    • Ensure that the sites have a positive work environment, where team members are recognized for good work, given frequent feedback, valued and rewarded accordingly.
    • Holding regular one to one meetings with Director of Operations to set objectives, review progress, and discuss training and development needs.

     

    Talent Planning

    • Ensuring the site has the required manpower to deliver targets via effective planning and scheduling, and identifying recruitment needs.
    • Managing the recruitment process of Senior Managers in line with company procedures.
    • Developing a ‘talent pipeline’ for Operations, to ensure successful succession planning.
    • Identifying development opportunities for individuals within your jurisdiction and also within other parts of the business, to support talent progression and planning at Topgolf.

     

    Commercial Acumen

    • Monitoring and reviewing KPI performance on a weekly and monthly basis using commercial and financial information via InSite to ensure all reporting sites are on track for success.
    • Analyzing financial information to identify opportunities for further business growth.
    • Identifying business opportunities within local markets.
    • Keeping awareness of competitor activity, and acting accordingly to drive and maximizing business revenue.
    • Working with the marketing team to drive national business initiatives.
    • Identifying and seizing opportunities which will deliver short and long term business benefit.
    • Demonstrating a broad knowledge of the business strategy and your role within it.
    • Taking into account the commercial outcome of decisions and actions, taking ownership for this.
    • Establishing and communicating a clear commercial vision.

    Team Leadership

    • Setting goals, monitoring and reviewing progress against objectives and personal development plans.
    • Motivating others through offering personal support, coaching and understanding.
    • Flexing leadership and management style to suit each situation.
    • Taking action to address shortfalls in performance adopting a proactive and positive approach.
    • Taking time out to get to know individuals in your team and building rapport.
    • Encouraging others to take responsibility for their personal development and integrity.
    • Giving honest and constructive feedback for the good of the business and your team.
    • Building effective working relationships with associates from other parts of the business.
    • Celebrating Team success and showering praise when the opportunity presents itself.
    • Maintaining a high level of quality, team morale and effective output whilst under pressure.
    • Demonstrating determination to overcome setback and obstacles.
    • Authority to approve up to $50,000.

     

    Guest and Market Focus

    • Coaching Senior Managers in creating a positive guest experience.
    • Inspiring the team to deliver excellent hospitality, aiming to exceed expectations at all times.
    • Demonstrating a sense of personal pride in the organization and our brand.
    • Seeking out and acting upon opportunities to increase revenue/ grow the business by proactively using market knowledge.
    • Anticipating guest needs/activity, and planning effectively for this.
    • Can swiftly react to changing market conditions and competitor activity.

     

    Impact and Influence

    • Developing positive and constructive relationships at all levels.
    • Making a positive impression on others.
    • Presenting information in a structured and logical manner for all to comprehend.
    • Communicating clearly, asking questions and clarifying that all is understood.
    • Addressing personal disagreements with others in a non-intimidating and professional manner.
    • Demonstrating awareness of your own communication style and the impact this has on others.
    • Being visible, approachable and initiating conversations.
    • Putting forward your own views with conviction, responding positively to challenges and counter proposals.
    • Constructively challenging the views and opinions of others for the good of the business.

     

    Passion for winning

    • Setting and agreeing to stretching goals for yourself and others and measuring against key business drivers.
    • Ensuring everyone understands the goals and targets of their own area of work.
    • Taking responsibility for driving and delivering results within your sites.
    • Initiating and using processes to measure performance.
    • Taking pride in achieving success and setting high standards for the team to follow.
    • Demonstrating consistent enthusiasm and drive.
    • Proactively influencing projects to secure success.
    • Always delivering on commitments and making things happen quickly.

     

    Embracing the need for change

    • Is open to new ideas.
    • Selling the benefits of change, and encouraging others to propose and initiate change.
    • Identifying, being sensitive to and providing support to others who are resistant to change.
    • Providing guidance and support to others through the change process.
    • Adapting to changing demands and conditions within the work environment.
    • Overcoming challenges and barriers to change.
    • Demonstrating a willingness to answer questions, dismiss assumptions and instill working practices.
    • Encouraging creative thinking from rest of team.
    • Planning carefully for change, identifying what has to be done, and communicating effectively to others.

     

    Personal Effectiveness

    • Remaining calm, objective and in control of yourselves when faced with difficult situations.
    • Recognising pertinent information, reasoning logically and drawing accurate conclusions.
    • Organizing yourself in such a way as to maximize personal productivity and effectiveness.
    • Developing contingency plans to minimize potential disruption to the business.
    • Developing self-improvement, seizing opportunities to learn and develop new skills and knowledge.
    • Seeking feedback and remaining open to views and opinions of others.
    • Demonstrating resilience in the face of setback, sustaining personal and team output.

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