Topgolf

  • Manager of Infrastructure

    Job Locations US-TX-Dallas
    ID
    2018-6904
    Position Type
    Salary
    # of Openings
    1
    Address
    8750 North Central Expressway
    Category
    Information Technology
  • Overview

    Topgolf is seeking a Superhero of Technology Leadership to blaze strategic and cultural trails at one of the fastest growing and most exciting companies around.

     

    The purpose of this new Manager role within our Technology Innovation (TI) team is to lead all efforts that affect our current site infrastructure and enable new site builds.  Each Topgolf location features an impressive food and beverage menu, music, games, technology-rich hitting bays, and a huge Audio/Visual installation.  You can imagine the technology infrastructure required at each physical location and in the cloud to deliver extraordinary experiences.  This team runs the data centers inside our existing 38 US based sites as well as building 10+ new data centers per year given our site expansion plans. 

     

    This leader will directly manage all internal and external resources who work in these areas today and be responsible for growing the team as appropriate.  He or she will also be accountable for budget, planning, performance, and culture – within the group and also across the larger Topgolf leadership team.  The role reports directly to the Director of Infrastructure & Venue Technology and is permanently based in Dallas, Texas with periodic travel to our US sites required.

     

    This is a leadership role that relies on organizational influence as much as dedicated resources to achieve business outcomes.  We’re in the top tiers of our you-centric Career Map (it’s all about growth!), and there are still opportunities to grow with regards to scope and influence.

    Key Responsibilities

    As the sole leader of all technology infrastructure at Topgolf, this individual will leverage their own deep technical expertise and that of internal/external team members to:

    • Set strategic direction to achieve company near and long-term goals, especially specific to infrastructure selection, system/network availability, service levels, security, compliance and R&D activities.
    • Implement and evolve our current cloud technology strategies.
    • Perform security and regulatory compliance tests and respond to requests for compliance and audits.
    • Evaluate the impact of planned features on performance, monitoring and management, and infrastructure scale.

    Topgolf’s technology infrastructure includes:

    • Site and Enterprise Networks, Physical Servers, Virtual Servers, Databases, and Middleware.
    • On site operational systems (Back Office Systems Hardware).
    • Associate & Guest Wi-Fi at each site.
    • Large Audio/Visual Entertainment footprint at each site.
    • Digital Signage.

    As a member of the Technology Infrastructure & Venue Technology team, this role will collaborate in setting and implementing the overall infrastructure vision, taking personal responsibility for any needs observed across the larger team – especially as they pertain to our people.

    • Recruit, motivate, and coach teams, setting clear performance expectations and maintaining accountability, internally and externally.  Stand out in the memory of our team members as the best mentor they ever had.
    • Aware of and compliant with all financial policies, as well as driving cost consciousness and reductions to bottom line across organization; not intimidated by difficult or unpopular decisions and strategies.
    • Known and sought out as an expert in tools and processes, regardless of function; ensuring similar knowledge across organization.  Understanding industry trends and opportunities, regularly seek out and implement improvements in how we operate to make functions and processes simpler.

    As a Topgolf leader, this role is responsible for being a proactive thought leader across our business, translating needs into technology solutions, delivering value to our company at large, and continually driving improvements in how we operate as a business.

    • An active champion of our values and mission, ensuring comprehension and compliance throughout the organization.  Where ambiguity exists, interpret meaning and set value based direction for entire team.
    • Effectively deliver key messages at all levels on a regular basis, taking full ownership of Associate engagement.
    • Passionate about improving Guest experience, regardless of functional and organizational boundaries.
    • Is known as a truthful person who actively promotes honest culture across the business by presenting unvarnished truth, keeping confidences, and admitting mistakes.
    • Set strategic direction to achieve company near and long-term goals.  Seek out risk across entire organization to eliminate adverse impacts and create new, unforeseen opportunities for efficiency in our operations.
    • Develop effective networks (inside and outside company) to achieve long-term results, demonstrating visible cooperation through resource sharing and subordination of personal agenda.
    • Shock leaders across our company as the most business minded Technology leader they’ve ever known.
    • Champion and support diversity and different perspectives.

    Key Qualifications

    EXPERIENCE:

    • 10.1+ years’ in technology roles, across multiple disciplines, as well as significant exposure around the business
    • 2.9+ years’ in a technology leadership role & vendor relationship management
    • Proven ability to influence and lead others in a multi-team environment

    SKILLS:

    • Expert level:
      • Leadership, conflict management, and negotiation skills
      • Understanding of hardware design, development, and implementation processes
      • Written and verbal communication skills, as well as Time management skills
      • Hypnosis of audiences small and large
      • Recruiting, hiring, and coaching for performance and growth
      • Security requirements for Infrastructure
      • Ability to establish credibility with business and TI stakeholders and become a trusted partner
      • Organizational and administrative skills, including Executive level prioritization skills
      • Microsoft Office Suite (Project, Word, Excel, PowerPoint, Visio)

    EDUCATION:

    • Bachelor’s degree or equivalent experience

     

    Topgolf inspires the connections that bring people together for unforgettable good times. Whether it's a date night, girls' night, family outing, happy hour, work breakfast, lunch hour or any other kind of hour, Topgolf makes socializing a sport – literally. Through the premium experience of Play, Food and Music, Topgolf is inspiring people of all ages and skill levels – even non-golfers – to come together for playful competition. Topgolf also brings interactive experiences to the community that facilitate shared moments and deep relationships through Topgolf U golf lessons, weekly leagues, The Topgolf Tour competition, KidZone parties, social and corporate team-building events, and the World Golf Tour (WGT) app. Each venue features high-tech, climate-controlled hitting bays for year-round comfort, delicious food and beverage, live events, music, hundreds of HDTVs and outstanding hospitality. With 31 venues entertaining 10.5 million Guests annually and the world's largest digital golf audience, Topgolf is creating the best times of your life both in-venue and online. To learn more about Topgolf, follow @Topgolf or visit www.topgolf.com.

    Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

     

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Interested in a different position? Join our talent pipeline for general consideration.