What You’ll Do
The Guest Services Manager (AKA Golf Services Manager) leads their team in providing best-in-class service with hospitality for our Guests. By working with, training and coaching our Associates, the Guest Services Manager ensures our Guests have the best time of their lives.
The Guest Services Manager is responsible for building a strong Guest Services team - hiring, scheduling, Associate development and training, and team building. And they are responsible for all operations activities involved with playing the game of Topgolf - our game system, helping Guests to bays, Guest safety, maintaining golf and game supplies, retail sales, and managing leagues, clinics and academies.
The Guest Services Manager also has general operational responsibilities related to running the entire venue (opening/closing, managing shifts, etc.) but they make sure these never interfere with the Guest Experience.
How You’ll Do It
What We’re Looking For