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Senior Director Operational Recovery

Senior Director Operational Recovery

Position Type 
# of Openings 
8750 North Central Expressway
Job Locations 

More information about this job


The Senior Director of Operational Recovery is responsible for identifying the causes that are negatively affecting venue performance and developing plans to turnaround venue profitability for the organization. This position reports directly to the Chief Operating Officer and will be heavily involved with operational and cross-functional leadership.

Key Responsibilities

  • Diagnoses the issues that are causing a venue to underperform against expectations
  • Develops plans to address issues to turnaround operational performance
  • Supports field operators with implementing plans that may change processes or behavior
  • Travels to venues and spends time with different teams to investigate operational execution
  • Leads realignment and work redesign efforts within / across operations and functions to address venue profitability
  • Networks and partners with different operational / functional leaders to gain insights into problem areas
  • Reviews operational metrics and analyses to understand the business and get ahead of issues
  • Establishes operational practices and rule sets across the business to maximize profitability
  • Provides leadership and direction to team members on strategy, work priorities and performance feedback

Key Qualifications


  • 10+ years of operational experience within hospitality, restaurant, retail or entertainment environments
  • 3+ years of experience performing retail or food & beverage turnarounds
  • 2+ years in leading a direct report
  • Ability to travel 70%

Nice  to Have:

  • Bachelor’s degree in Finance, Business, Marketing or Hospitality from an accredited 4-year college or equivalent relevant experience
  • Master of Business Administration in Finance, Supply Chain, Operations Management or Strategy or equivalent relevant experience
  • Experience leading or overseeing multi-unit entertainment, sports, restaurant and/or hospitality environments
  • The ability to analyze data and situations effectively
  • The ability to influence others to change process or behavior
  • The ability to operate in ambiguous environments and remain effective
  • The ability to develop plans and put them into action quickly
  • The ability to be self-directed and generate schedule based on operational needs
  • The ability to generate creative or unconventional solutions to problems
  • Strong partnership, communication and trust building skills
  • Strong change management skills
  • Strong drive towards taking action and delivering results
  • Strong project planning skills


Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.


Topgolf does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf and will be processed accordingly without fee.



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