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Operations Manager, Topgolf Swing Suite

Operations Manager, Topgolf Swing Suite

ID 
2017-5686
Position Type 
Salary
# of Openings 
1
Address 
100 California St
Job Locations 
US-CA-San Francisco
Category 
Sales/Event Sales

More information about this job

Overview

The Operations Manager supports the President of Topgolf Swing Suite in leading the operational aspect of the Swing Suite business, a one of its kind fully immersive Topgolf simulation experience across 11 industry verticals, ranging from deluxe hotels, cruise ships, luxury malls and restaurants to convention centers.

He or she will play a leadership role in all pre and post-sales operational functions including partner training, order processes, product configurations, inventory control, process management (sales, site inspections, TI coordination, etc.), delivery/install/maintenance, and general project management tasks. Additionally, the Operations Manager will play a critical role in developing and maintaining Guest Satisfaction Program with a target rating of 4.5.

The success of this role is measured by combination of partner and guest satisfaction, executing flawless operational standards, developing processes that maximize sales efficiency and financial performance, building relationship with our partners and their community, and growing the Topgolf Swing Suite brand and business.

Key Responsibilities

  • Drive and lead quality assurance and post-sales account management tasks in cooperation with Sales
  • Ensure that the delivery and operation of Swing Suites meet both partner and internal standards
  • Coach and train the partners’ associates in providing best-in class services
  • Uphold operating standards and work with partner to drive guest satisfaction goals of 4.5 or greater
  • Deliver, maintain and update the operations manual
  • Wholesale price management and inventory control
  • Work with partner and internal teams on product configurations
  • Sales tools management (i.e. Pipedrive, Salesforce, KORE, etc.)
  • Work with internal team on training program evolution
  • Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
  • Work with partners to develop a quality assurance program that meets both parties expectations
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue
  • Cultivate relationships with community leaders and organizations to ensure strong connections
  • Require up to 50% of travel

Key Qualifications

  • 10+ years of restaurant, hotel/golf course or event management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • Multi-unit management experience is desired but not required
  • Bachelor’s Degree or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity  

About Topgolf Media

Based in San Francisco, Topgolf Media creates and distributes advanced media content, enabling the Topgolf community to experience the best times of their lives. The division enhances in-venue golf games as well as creating experiences outside of the venues with apps, websites and virtual experiences. In addition, Topgolf Media cultivates relationships with global partners, sponsors and ambassadors to promote innovation within the Topgolf brand.Topgolf Media provides an intimate, fast-paced, collaborative environment that combines its love of sports, entertainment and lifestyle to produce quality content. We have a top-notch team that strives for the best and we are looking for others who prioritize quality and innovation. Our goal is to create compelling experiences to engage Topgolf fans of all walks in new, innovative ways.

 

Our Games 

WGT Golf: (www.wgt.com and mobile app stores) is the #1 free golf game with over 450 million virtual rounds played and 5+ million mobile downloads. WGT Golf features 24 famous virtual golf courses including Bandon Dunes, Pebble Beach® and St Andrews. WGT Golf runs the annual Virtual U.S. Open in partnership with the USGA, and has partnered with NBC's Golf Channel and David Leadbetter. WGT Golf offers a range of virtual golf equipment from leading manufacturers, including Callaway, Cleveland, Nike, Ping, Srixon and TaylorMade.

 

WGT Baseball: MLB (www.wgtbaseball.com) launched in 2012 in partnership with Major League Baseball Advanced Media. This realistic baseball game puts fans inside their favorite MLB ballparks in HD virtual reality with MLB uniforms and players, uniquely blending social gaming and fantasy baseball. In 2015, WGT Baseball MLB (mobile app stores) launched for mobile, offering arcade-style action for a fast, fun baseball game to play anywhere. Featuring all 30 MLB licensed teams, players can also collect Hall of Fame players and train their teams to compete for leaderboard status and rewards.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

 

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