Topgolf

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Salesforce Business Analyst / System Administrator

Salesforce Business Analyst / System Administrator

ID 
2017-5567
Position Type 
Salary
# of Openings 
1
Address 
8750 North Central Expressway
Job Locations 
US-TX-Dallas
Category 
Information Technology

More information about this job

Overview

In this role, you will be responsible for administering and customizing Delphi.fdc within Salesforce for Topgolf. You will also act as an in-house Salesforce/Delphi SME for solution design, manage our DirectBook online booking platform, and create reports and dashboards to provide insights into our event business.

 

As a potential candidate, you should know…Topgolf is flat out FUN!  We embrace our core values of: Fun, One Team, Excellence, Edgy Spirit, and Caring.  If these resonate to you and you are motivated by the description above, please read on and check out the key deliverables and qualifications for this role.

Key Responsibilities

  • You will take charge of our Salesforce/Delphi.fdc administration such as creating and managing custom fields, objects, layouts, triggers, user permissions, profiles, and workflows.
  • Facilitate process engineering; collaborate with SMEs to establish business process and analyze tradeoffs between usability and performance needs
  • Perform research and provide input to technical solutions
  • Maintaining and create workflows aiding in business process automation
  • Serve as internal advisor to the projects related to the organizational database. Provide guidance with integration with other backends systems such as Netchef, Focus, and Birst.
  • Manage email template design/creation
  • Manage and develop new reports/dashboards that provide business insights
  • Assist in the onboarding of new venues in the CRM
  • Manage Salesforce integration with our survey platform Clicktools and create new surveys as needed
  • Perform routine maintenance, including, but not limited to: maintenance of Sandbox environments, document/file maintenance and purging, and security profile management.
  • Create and manage all Document Templates for Delphi.fdc
  • Perform other accountabilities and projects as assigned.

Key Qualifications

  • 2+ years of salesforce platform experience, Certified Salesforce Administrator; Certified Salesforce Advanced Administrator a plus.
  • BS or advanced degree in Information Technology or equivalent.
  • Experience writing Triggers and using Salesforce Application Program Interface (API)s
  • Proficient in Data loader and Excel
  • Delphi experience a huge plus, but not required
  • HTML knowledge a plus
  • A technology enthusiast who is passionate about what they do, has a strong work ethic and innovative spirit

Topgolf inspires the connections that bring people together for unforgettable good times. Whether it's a date night, girls' night, family outing, happy hour, work breakfast, lunch hour or any other kind of hour, Topgolf makes socializing a sport – literally. Through the premium experience of Play, Food and Music, Topgolf is inspiring people of all ages and skill levels – even non-golfers – to come together for playful competition. Topgolf also brings interactive experiences to the community that facilitate shared moments and deep relationships through Topgolf U golf lessons, weekly leagues, The Topgolf Tour competition, KidZone parties, social and corporate team-building events, and the World Golf Tour (WGT) app. Each venue features high-tech, climate-controlled hitting bays for year-round comfort, delicious food and beverage, live events, music, hundreds of HDTVs and outstanding hospitality. With 31 venues entertaining 10.5 million Guests annually and the world's largest digital golf audience, Topgolf is creating the best times of your life both in-venue and online. To learn more about Topgolf, follow @Topgolf or visit www.topgolf.com.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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