Topgolf

Gaming Community Manager (New IP)

Job Locations US-CA-San Francisco
ID
2021-17227
Position Type
Salary
# of Openings
1
Address
100 California St
Category
Information Technology

Overview

Topgolf Media is looking for a creative, energetic, experienced Games Community Manager to join the San Francisco-based team in support of our new mobile sports game.  This person is responsible for engaging directly with our community, being the face of our team and continuously developing our relationship with players. They will support the fast-paced growth and development of this new project, focusing on helpful and creative communication with players. Collaborating with design, product, support and marketing teams, they’re expected to be a known and trusted source of official information, finding creative ways to connect and in turn, be a champion of community voices.  Critical to this role is a clear understanding of community – what it is, how to build/grow it and how to communicate effectively and respectfully, the ability and energy to immerse themselves in our community across multiple platforms, and excellent writing skills.

 

Key Responsibilities

  • Serve as a representative of the Tee Time Adventures team on public channels to develop and maintain a greater level of communication with the community.
  • Execute and manage community initiatives, events and programs.
  • Support our messaging, content strategy and execution with a deep knowledge of upcoming game content and effective communication methodologies to support it.
  • Leverage writing and creative skills to develop compelling content to engage with our community on digital platforms, including Facebook, Instagram, Twitter, TikTok, Twitch, YouTube, Discord (strong writing skills are a must).
  • Serve as a front-line voice of Tee Time Adventures, keeping voice/tone consistent, fun, engaging, respectful and knowledgeable.
  • Work directly with multiple teams to coordinate messaging, gathering information and execution, including design, product, support and marketing teams.
  • Immerse yourself in the community, on digital platforms where community is active, engaging and helping with questions or issues as needed, to create meaningful connections (includes social media, Discord).
  • Work with support team to flag major issues being reported by the community for the team, to ensure a timely response.
  • Keep a pulse on new features and best practices of community platforms, innovative new ideas are welcome and encouraged! 
  • Contribute to ongoing community development efforts, including improving channel strategies, events, developer communications and more.
  • Regularly analyze and report on community sentiment data to ensure ongoing improvement, optimization, and innovation .
  • Champion the voice of the community in internal conversations, ensuring their sentiments are represented in product planning, etc. 

Key Qualifications

  • Bachelor’s degree, preferred
  • 2+ years of similar community management experience, required
  • 1+ year of experience interfacing directly with community members, required
  • 1+ year of managing/overseeing community platform development,required
  • Strong attention to detail
  • Ability to manage multiple projects simultaneously 
  • Exceptional writing skills
  • Understanding and interest in the ever-changing world of social media
  • Interest in golf a plus

About Topgolf Media:


Based in San Francisco, Topgolf Media creates and distributes advanced media content, enabling the Topgolf community to experience the best times of their lives. The division enhances in-venue golf games as well as creating experiences outside of the venues with apps, websites and virtual experiences. In addition, Topgolf Media cultivates relationships with global partners, sponsors and ambassadors to promote innovation within the Topgolf brand.  Topgolf Media provides an intimate, fast-paced, collaborative environment that combines its love of sports, entertainment and lifestyle to produce quality content. We have a top-notch team that strives for the best and we are looking for others who prioritize quality and innovation. Our goal is to create compelling experiences to engage Topgolf fans of all walks in new, innovative ways.


Equal Opportunity Employer


Topgolf Media does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf Media will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Media and will be processed accordingly without fee.

 

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

 

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

#LI-JC1 #LI-REMOTE

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